Terms of Service

Voocara designs, builds and operates AI voice and chat agents, together with the workflow integrations that connect them to a client's calendar, CRM and telephony. A typical engagement has two parts: a one-time build, and an ongoing management retainer covering hosting, API costs, prompt tuning, workflow maintenance and reporting.

The specific scope, price and term of any engagement are set out in the order form or proposal we sign with you. Where those documents conflict with this page, they win.

Dashboard access is granted by invitation. You are responsible for keeping your credentials confidential and for everything done under your account. Tell us promptly at hello@voocarai.com if you think an account has been compromised.

Accounts are scoped to a single client organisation. Do not attempt to access another organisation's data, probe the service for vulnerabilities without our written permission, or share your credentials.

Our agents place and answer real calls to real people on your behalf. That puts obligations on you, and they are not ones we can meet for you:

• You must have a lawful basis for contacting the people you upload to a campaign, and you are responsible for the accuracy and provenance of that contact data.
• You must comply with the telemarketing, call-recording and consent laws that apply where you and the people you are calling are located. Some jurisdictions require every party to consent to a recording; some restrict calling hours; some require honouring do-not-call registers.
• You must not use the agents to impersonate a real person, to mislead about who is calling, or to disable the disclosure that the caller is an AI.
• You must not use the service for anything unlawful, deceptive, harassing, or for regulated advice — medical, legal or financial — that you are not licensed to give.

We provide the disclosure and scheduling controls needed to operate within these rules. Configuring them correctly for your market is your call, and we will help you get it right if you ask.

We will provide the service with reasonable skill and care, keep the agents and workflows running, and respond to issues you report. Where we handle personal information on your behalf we act on your instructions — see our Privacy Policy.

We do not guarantee any particular business outcome. Booking rates, answer rates, conversion and revenue depend on your offer, your data and your market, none of which we control. Any figures we discuss are illustrative, not a promise.

We aim to keep the service continuously available but do not warrant uninterrupted or error-free operation. The service depends on third parties — telephony, conversational AI, database and hosting providers — and their outages will affect it. We will not be liable for downtime caused by a third-party provider, though we will work to restore service and keep you informed.

We may take the service down for maintenance, and will give reasonable notice where the work is planned.

Setup fees are payable before build work begins. Retainers are billed in advance for each period. Fees are non-refundable except where we have failed to deliver what we agreed and cannot put it right in reasonable time.

Usage-based third-party costs — telephony minutes, conversational AI usage — are covered by the retainer up to the volume stated in your order form. Sustained use beyond that is chargeable, and we will tell you before it is.

If an invoice is more than 30 days overdue we may suspend the service after giving you notice.

We keep ownership of the Voocara platform, our workflow templates, our agent architecture and everything we build for reuse. You get a non-exclusive licence to use them for your business for as long as your engagement runs.

You keep ownership of your data — your contact lists, your call transcripts, your knowledge base content, your brand assets. You grant us the licence we need to process it in order to run the service. On termination we will export it to you on request.

Each of us will keep the other's non-public business information confidential and use it only to perform under these terms. This does not cover information that is already public, that either of us already knew, or that the law requires us to disclose.

Either of us may end a retainer on 30 days' written notice, effective at the end of the current billing period. We may suspend or terminate immediately for non-payment after notice, or for use of the service that breaks section 3.

On termination we deactivate your agents and workflows. Tell us within 30 days if you want your data exported; after that we delete it on the schedule in our Privacy Policy.

To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim arose.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

The service is otherwise provided as is, without warranties of merchantability, fitness for a particular purpose or non-infringement.

You will indemnify us against claims arising from your breach of section 3 — in particular, claims brought by people your campaigns contacted where you did not have a lawful basis to contact them or to record them.

We may update these terms and will revise the date at the top. For changes that materially reduce your rights we will give at least 30 days' notice, and continued use after that counts as acceptance. If you do not accept a change, you may terminate under section 9.

These terms, together with your order form, are the entire agreement between us. If a provision is found unenforceable the rest stays in force. Neither of us may assign without the other's consent, except as part of a sale of the business. Failure to enforce a term is not a waiver of it.